Contact us
Service
If I place the order today when I will receive it?
During weekdays, all orders placed before 2:00 p.m. Mountain time, are sent same day. USPS priority mail takes 2 to 4 days to deliver, and UPS will take between 1 and 5 days to deliver, depending on the location. International orders will take 5 to 15 days to be delivered.
Can I place an order over the phone?
No, we are able to keep our low prices by keeping our costs low. For that, we do not have any personal that takes orders over the phone.
How safe is to pay over the internet?
Nowadays, pay over the internet is very secure. We take Visa, Master Card and Discovery, which are protected by Security socket layer. In addition we take PayPal and Google checkout, whose offer a secure payment process.
When will I get the confirmation for my order?
Normally when you submit an order you will receive an automatic e-mail letting you know your order, and invoice number. Then, by the time we ship your order, you will get another e-mail letting you know the tracking number.
How do I cancel my order?
Not always is possible to cancel an order once it is submitted.However, if by any reason you want to cancel an order, please send us an e-mail to our "Report a problem with my order" mail address. If the order has not been sent we will cancel it.
What are the shipping methods for Hawaii, Alaska, and Puerto Rico?
All orders to Hawaii, Alaska and Puerto Rico can be shipped UPS Priority mail.
Do you accept international orders?
Yes we do, we have a special link for international orders. You can find it in our main page under the text “International Orders”
If I place an international order do I need to pay import taxes or brokerage fees?
Importation fees vary from depending on the country. It is important to know what are the import cost and regulations in your country before placing an order.
How do I change the shipping address of my order?
This is not always possible. However, if you need to change the shipping address on your order and this has not been shipped yet please e-mail us. Select contact us from the menu and then select “I have a problem with my order” button. There is no guaranty but we will do our best.
How can I track my order?
Just go to the main menu and click “track my order” then, enter your order number and your last name.
What should I do if there is a problem with my order?
Please go to this link Report a Problem and fill out the form, you will need your order number.
Thread
Can I use your thread in my embroidery machine?
Our Metro Embroidery Thread works well on industrial, semi-industrial, commercial and most home base embroidery machines.
For a better reference, consult your machine’s owner manual or contact your dealer.
How good is your thread's quality?
Our thread is built with the highest standards in the market and it is ISO 9001 Certified.
Is your thread 100% Polyester?
Yes. Our Metro Embroidery Thread is 100% polyester 40w.
Do you carry rayon, metallic and reflective embroidery thread?
Not at this time.
Will you have more colors available in the future?
No, until now we have 166 solid colors and 55 variegated colors on mini spools and 116 solid colors on big spools.
Can I get a free sample to try your thread?
In order to keep our low price our policy does not allow us to send any free samples to any of our customers.
Bobbins
What is the bobbin's thread weight?
Our pre-wounded bobbins are 100% polyester 60 w.
How many yards does each bobbin have?
150 Yards
How many bobbins comes in each box?
144 PCS
What type of bobbins do you sell?
Cardboard-side, size L, colors white and black.
Plastic, size A and L, colors white and black.
Do you sell less than a box of 144 PCS.
Yes, we carry tubes of 10 PCS size L and 8 PCS size A
How can I know what type of bobbin my machine use?
We have a bobbin machine chart based on information referred from our customers. Click the above link to see chart.
To avoid any confusion we recommend to check your owner's manual or call your dealer.
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